Go Singles 2026 - Other - Page 136
It is our wish that you thoroughly enjoy your holiday
and therefore we would urge you to read the booking
conditions and important information before booking
your holiday. We hope you will find the information useful.
Set out below are the conditions that apply to your holiday
with us. Our intention is to avoid complicated and lengthy
legalese in our relationship with you and to ensure that
principles of fairness and reasonableness should apply in
the unlikely event of there being any dispute between us.
Please read these terms carefully before completing and
signing the online booking form. The full contents of our
brochure / website form the basis of your contract with
us. Please ensure that you have read and understood all
information on this and other pages. Your contract with
GoSingles Limited commences on the date of issue of the
confirmation invoice. Your holiday contract will be with
GoSingles Limited trading as GoSingles Holidays whose
registered office is GoSingles House, 7 Arundel Street,
Manchester, M15 4JP. GoSingles Holidays is fully bonded
under Air Travel Organisers Licence number 11633.
YOUR FINANCIAL PROTECTION
“When you buy an ATOL protected flight or flight inclusive
holiday from us you will receive an ATOL Certificate.
This lists what is financially protected, where you can
get information on what this means for you and who to
contact if things go wrong.”
“We, or the suppliers identified on your ATOL Certificate,
will provide you with the services listed on the ATOL
Certificate (or a suitable alternative). In some cases, where
neither we nor the supplier are able to do so for reasons
of insolvency, an alternative ATOL holder may provide
you with the services you have bought or a suitable
alternative (at no extra cost to you). You agree to accept
that in those circumstances the alternative ATOL holder
will perform those obligations and you agree to pay any
money outstanding to be paid by you under your contract
to that alternative ATOL holder. However, you also agree
that in some cases it will not be possible to appoint an
alternative ATOL holder, in which case you will be entitled
to make a claim under the ATOL scheme (or your credit
card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate,
are unable to provide the services listed (or a suitable
alternative, through an alternative ATOL holder or
otherwise) for reasons of insolvency, the Trustees of
the Air Travel Trust may make a payment to (or confer
a benefit on) you under the ATOL scheme. You agree
that in return for such a payment or benefit you assign
absolutely to those Trustees any claims which you have
or may have arising out of or relating to the non-provision
of the services, including any claim against us, the travel
agent (or your credit card issuer where applicable). You
also agree that any such claims may be re-assigned to
another body, if that other body has paid sums you have
claimed under the ATOL scheme.”
BOOKING AND PAYMENTS
The appropriate deposit plus (optional) insurance must be
paid when completing and returning the booking form. The
balance is due not later than 10 weeks prior to departure,
and if not so received GoSingles Holidays have the right
to cancel the booking. Payment of your holiday can be
made by Debit or Credit card over the phone or online. No
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surcharge is levied on Credit cards, Debit cards, Delta, Visa
Debit, Master Debit, Solo and Electron cards. GoSingles
Holidays reserve the right to cancel or refuse to accept any
booking at any time.
CHANGES
Once confirmed and invoiced, any changes by you to your
holiday arrangements will incur an administration fee of
at least £50 for UK breaks and £100 for European holidays
& £150 for Worldwide holidays, if a change is made more
than 60 days before departure. The fee may sometimes
be higher if the change results in GoSingles Ltd being
charged higher amounts by our suppliers. Changes made
60 days or less before departure will incur cancellation
charges, as indicated below.ITINERARIES
Many of these holidays involve travelling, touring, local
flights or cruises, sometimes large distances and across
borders. Whilst we make every effort to adhere to the
itinerary printed it should be understood that changes
may be necessary once the holiday has commenced
due to influences such as weather, political, or transport
conditions. Itinerary is subject to change at the discretion
of GoSingles without compensation and GoSingles is not
responsible for the consequences of any changes.
BROCHURE / WEBSITE ACCURACY
This brochure is planned and produced many months in
advance of its commencement of validity. Every effort is
made to ensure that the details, description and prices
contained in the brochures are correct, based on inspections,
and information passed to GoSingles by its suppliers.
However changes do occur, sometimes at short notice
and therefore we will advise you at the time of booking,
or if after booking as soon as possible of any such changes
to our published information. It is not always possible for
GoSingles to control all elements of the holiday whereby
advertised facilities can sometimes become unavailable at
short notice due to inclement weather conditions, lack of
demand, emergency repair works, etc.
hotels to confirm extra space for the booking.
MINIMUM NUMBERS
Each of our tours is based on a minimum number and
GoSingles Holidays reserve the right to cancel a tour if
such numbers are not reached. You will then have the
choice of booking an alternative tour with us, changing
your departure date at the appropriate additional cost or
reduction depending on the cost of the tour excluding
any amendment charges paid. In the unlikely event
that your tour is cancelled, A - accept the change and
the contract will be varied to incorporate the change,
B - take a alternative tour subject to availability. If the
alternative tour is of lower or higher price than that
originally confirmed, the difference will have to be
paid to us or be refunded to you, C -withdraw from the
booking completely in which case GoSingles will make a
full refund of all monies paid by you. If a tour has to be
cancelled due to insufficient numbers GoSingles will not
pay any compensation nor be responsible for any cost or
expenses incurred by you as a result.
CANCELLATION BY YOU
If you wish to cancel your booking you should advise
us in writing as soon as you can. If we have made your
insurance arrangements for you the premium is forfeited
on cancellation. (Holiday insurance premiums are non
transferable and non refundable). The cancellation charges
on the holiday cost will be based on the date of receipt
of your written notification and will be calculated on the
following basis.
Over 90 days - Deposit only
71 to 89 days - 30% of the Price
50 to 70 days - 50% of the Price
29 to 49 days - 75% of the Price
Under 28 days - 100% of the Price
GoSingles HOLIDAY PRICES
We reserve the right to alter the prices of any of the
holidays shown in our brochure/ website. You will be
advised of the current price of the holiday that you wish
to book before your contract is confirmed. Changes in
transportation costs, including the cost of fuel, dues,
taxes or fees chargeable for services such as landing
taxes or embarkation or disembarkation fees at ports and
airports and exchange rates mean that the price of your
travel arrangements may change after you have booked.
We reserve the right to offer and withdraw special offers
or discounts without prior notification. To take the
advantage of early booking Price, booking must be made
at least 15 weeks prior to departure with full payment
at the time of booking. Discounted Price bookings are
non-refundable, non transferrable and subject to 100%
cancellation charges.
CHANGES / CANCELLATION BY US
Cancellation may be necessary in exceptional
circumstances and GoSingles reserves the right in its
absolute discretion to cancel your holiday. If this occurs,
you will be offered an alternative holiday of comparable
standard (if available) or credit voucher for the amount
paid which can be redeemed within a period of 12
months. In no case except for circumstances beyond our
control or where you fail to make payment in whole or
in part will your holiday be cancelled within 10 weeks of
departure. Circumstances beyond our control include
but are not limited to war, threat of war, riot, civil strike,
industrial dispute, terrorist activity, epidemic, natural
or nuclear disaster, fire or adverse weather conditions.
If cancellation or curtailment of your holiday occurs
as a result of circumstances beyond our control, the
consequences of which could not have been avoided
even with all due care, GoSingles will not offer refund or
pay any compensation, nor be responsible for any costs or
expenses incurred by you as a result.
LATE BOOKINGS CHARGES
For a holiday which involves schedule flight bookings
made within 8 weeks of departure an administration fee of
£100 per booking and for a holiday which involves charter
flight booking an administration fee of £50 per booking
will be charged for any requests to suppliers i.e. airlines and
OUR RESPONSIBILITY
While GoSingles has taken all reasonable care in
arranging your holiday we are dependent on other
organisations, which we do not own or operate, for the
provision of travel and accommodation. Consequently we
shall not be liable for loss, damage, inconvenience, death
or personal injury due to neglect, act or omission of any
other company or caused by an event beyond reasonable
control. While we shall at all times use our reasonable
endeavours to meet our clients’ specific requirements,
we cannot accept responsibility for any loss, damage
or expense thereby incurred if these deviate from the
terms of the holiday being offered. If any changes or
cancellations have to be made to the itinerary for reasons
beyond our control, every reasonable effort will be made
to arrange alternatives, where possible, but we cannot
accept responsibility for any loss or damage (including
damages for disappointment) which may be caused.
Where any compensation is due this will be agreed on
a reasonable basis and, where appropriate, the terms of
international conventions will apply.
IF YOU HAVE A COMPLAINT
If you have a cause for complaint, this must be
brought to the attention of a GoSingles representative
immediately so that action can be taken to remedy the
problem. Failure to report any complaint to a GoSingles
representative whilst in the resort will jeopardise any
claim. If the GoSingles representative is unable to resolve
the problem in the resort then details of the complaint
should be notified to GoSingles in writing within 28 days
of your return. We will not entertain any compensation
claim unless both procedures have been followed. Please
report any problem during the holiday to your GoSingles
representative at once, preferably in writing, then
contact us in writing within 4 weeks of your return. We
will not entertain any compensation claim unless both
procedures have been followed.
INSURANCE
It is conditional that you are adequately insured for overseas
holidays ensuring that your policy provides, in particular,
cover for medical expenses, emergency treatment and
repatriation where necessary. We offer an optional insurance
scheme, available only to residents of the United Kingdom.
If you wish to arrange your own insurance, details (name of
insurer, policy number and telephone number) should be
entered on your booking form.
OUR RESPONSIBILITY OF YOUR ACCOMMODATION
We will arrange for you to receive the facilities that make
up the accommodation that you choose and that we
confirm. We are responsible for making sure that each
element of the accommodation you book with us is
provided to a reasonable standard and as was advertised
by us (or as changed and accepted by you). We have taken
all reasonable care to make sure that the accommodation
you have booked with us is provided by an efficient and
reputable supplier. This supplier should follow the local
and national laws and regulations of the country where
the accommodation is situated. However, overseas safety
standards are generally lower than in the UK, for example
few hotels yet meet EC fire safety recommendations even
in Europe.
PERSONAL INJURY
This section covers injury, illness or death while you are
staying at the accommodation that we have booked for
you. We have no direct control over the way our suppliers
maintain and operate their properties but everyone
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